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  • What Is "My Cart"? How Is It Used?

    • You can add the product that you liked when surfing on the product pages to the cart through pressing the “Add to Cart” button.
    • You can use your discount vouchers from the “My Cart” screen.
    • You can also determine the number of products you want to buy on this screen.
    • During shopping, in case you give up from buying a product, you can remove the product from your cart pressing the “X” or the “Remove” button that is on the right-hand side of the product.
    • You can see the total VAT included prices for your orders and the cargo cost (cargo cost may be zero during campaign periods) from the “Total” section of your cart.
  • How Can I Place an Order Through

    Placing an order through is both easy and safe.

    • First, press the “Add to Cart” button and add the product that you want to buy to cart.
    • After adding the product you want to buy to cart, go to the cart through pressing the “My Cart” button that is on the top right-hand corner.
    • You should press the “Buy” button which is located in the lower section after evaluating the details such as number, size, and color.
    • After pressing the “buy” button, you should complete membership information if you are not a member. If you are a member, please continue your transaction with the member login.
    • At the last phase, you can complete your order through “complete the order” option keying in your payment information and delivery information.
  • Do I Have To Be A Member For Placing An Order?

    There is no need to become a member of placing an order. However, for placing your orders more quickly and make use of the campaigns special for you, for making your cancellation and return transactions more quickly, you should be a member.

  • How Can I Follow The Order When I Place An Order Without Being A Member?

    In order to follow your orders, you need to be a member. In the first order, you will place without being a member, the system will determine an automatic membership for you. The information of this automatic membership that is determined (username and password) is being sent via e-mail. In order to start your membership and follow your order, you can request a new password from the section “I forgot my password” and log in to the system with your new password and follow your orders.

  • How Can I Learn The State Of My Order?

    After the member login on the home page, you can check all the information regarding your orders from the “My orders” button located on the top right-hand corner. Track information will be shared with you via SMS and e-mail after your order is sent by cargo.

  • My Order Was Not Completed But Still I Was Charged. What Should I Do?

    You can send your abstract of account or extract of account showing you are charged to our e-mail address or reach out through our Customer Services representative calling +90 850 811 3434.

  • How Can I Track My Order ?

    You can track your cargo with the “Shipment Code” shared by SMS or e-mail or you can get support by calling our Customer Service Center.

  • How Long Does A Delivery Take?

    The delivery time of the cargo may vary depending on the shipping company and address. All our shipments are sent via Express shipping system. You can track the cargo status with your postal code shared with you.

  • My Order Is Defective (Damaged). What Should I Do?

    You can follow all the processes related to the return process by contacting our Customer Service Center. You can get answers to all the questions you have in mind.

  • What Should I Do If my Order Is Delivered Wrong?

    You can follow all the processes related to the return process by contacting our Customer Service Center. You can get answers to all the questions you have in mind.

  • How Can I Understand Whether A Discount or Gift Voucher Applied?

    You can make the necessary checks from the right bottom part of “My Cart” where the total amount for your order is located.

  • Can I get my order in a gift package ?

    We do not have a gift package application.

  • Can I Add Products or Remove From My Orders?

    In case you relay your request before the invoice of your order is made out; you can remove products but adding products or making changes is not possible. For further information about your request, you can reach out to our Customer Services Center.

Prepared by  T-Soft E-Commerce.