If you receive a defective or damaged product, please fill in the “return form” on the front of the invoice and send it back to us free of charge by our contracted courier company along with the agreement code within 14 days.

Cargo Agreement Code: 438012967 

Cargo Company: Yurtici Kargo

Once we receive the returned product, we will notify you. The payment will be refunded to you within 14 days from the day we receive the returned product. You will receive a notification mail regarding your refund process. 

You can click on “Login/Register” link on our website, key in the required information and complete your membership registration.

Mizalle.com is taking security measures at the highest level regarding collecting and protecting personal data.

Your credit card information is sent to the banks in code and is not kept in the records of Mizalle.com.

If for any reason you are not satisfied with your order, you can return any unused item (excluding evening dresses and jewelry category *) within 15 days from the delivery date in a condition that is suitable for resale. 

You can follow all the processes related to the return process by contacting our Customer Service Center. You can get answers to all the questions you have in mind.

We accept the following payment methods in order from Turkey;

• Pay Cash on Door
• Credit Card
• Debit Card
• Money Transfer

We accept the following payment methods in order from overseas;

• Credit Card
• Debit Card
• Money Transfer

You can call our Customer Service Center to cancel your order.

Shipping is free for orders from Türkiye of 750 TL and above. If international, shipping is free for orders of 50 USD or more. The shipping cost of your order is automatically added to your cart.

All orders are dispatched within 24 hours.

You can use your discount coupons by entering your code in the “coupon code” section in the lower-left corner of your basket.

You can keep the products in your cart until the stocks are exhausted. When the product in your cart is out of stock, the product is automatically deleted from your cart.

Click on the "Login" link on our website and click on your username in the upper right corner of the homepage. You can make change transactions in the “change password” section from the page opened.

You can click on the "Login" link on our website, click "Forgot my password" on the page opened and make your transaction.