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Frequently Asked Questions
  • How Can I Do My Refund?

    If you receive a defective or damaged product, please fill in the “return form” on the front of the invoice and send it back to us free of charge by our contracted courier company along with the agreement code within 14 days.

    Cargo Agreement Code: 438012967 

    Cargo Company: Yurtici Kargo

    Once we receive the returned product, we will notify you. The payment will be refunded to you within 14 days from the day we receive the returned product. You will receive a notification mail regarding your refund process. 

  • How Can I Become a Member?

    You can click on “Login/Register” link on our website, key in the required information and complete your membership registration.

  • Is It Safe to Shop on is taking security measures at the highest level regarding collecting and protecting personal data.

    Your credit card information is sent to the banks in code and is not kept in the records of

  • How Is The Product Return Procedure?

    If for any reason you are not satisfied with your order, you can return any unused item (excluding evening dresses and jewelry category *) within 15 days from the delivery date in a condition that is suitable for resale. 

    You can follow all the processes related to the return process by contacting our Customer Service Center. You can get answers to all the questions you have in mind.

  • Can I Pay Cash on Delivery?

    We have a "Pay Cash on Delivery" service for domestic orders. If you choose the payment option as Pay Cash on Delivery then you can use that payment service. After choosing the Pay Cash on Delivery, you should definitely check the box that indicates that you will pay in cash or by card.

    * For Pay Cash on Delivery services has 5.5 TL service fee. It will be charged by the shipping company.

    In overseas orders, we will start to serve with the option of "Paying at the Door" as soon as possible.

  • What Are Your Payment Methods?

    We accept the following payment methods in order from Turkey;

    • Pay Cash on Door
    • Credit Card
    • Debit Card
    • Money Transfer

    We accept the following payment methods in order from overseas;

    • Credit Card
    • Debit Card
    • Money Transfer
  • How Can I Cancel My Order?

    You can call our Customer Service Center to cancel your order.

  • What Are the Shipping Fees?

    The shipping fee varies based on the shipping country and the number of items ordered. You can check the shipping fee on the check-out page.

  • How Long Does It Take Sending My Order to the Shipping Company?

    All orders are dispatched within 24 hours.

  • How Can I Use My Coupon Codes?

    You can use your discount coupons by entering your code in the “coupon code” section in the lower-left corner of your basket.

  • How Long Can I Keep The Products In My Basket?

    You can keep the products in your cart until the stocks are exhausted. When the product in your cart is out of stock, the product is automatically deleted from your cart.

  • How Can I Change My Password?

    Click on the "Login" link on our website and click on your username in the upper right corner of the homepage. You can make change transactions in the “change password” section from the page opened.

  • I Forgot My Password. What Should I Do?

    You can click on the "Login" link on our website, click "Forgot my password" on the page opened and make your transaction.

Prepared by  T-Soft E-Commerce.